The handover comes first
We walk through the completed work with you and record agreed snags where needed. The relevant handover documents depend on the scope, but may include certificates, product information, care notes and the final agreed variation record.
The 12-month workmanship warranty
Sweet Homes provides a 12-month warranty for its own workmanship. The exact start point, scope, exclusions and reporting route are set out in the written project terms supplied for the job. The wording on this page is a guide and does not replace those terms.
Products and specialist work can have separate cover
A manufacturer may provide its own product warranty, and specialist work may carry separate certification or terms. Where those documents apply to the project, they are identified through the handover information. Product cover and workmanship cover are not the same thing.
Your statutory rights remain
The workmanship warranty is an additional written commitment. It does not remove or reduce the rights a consumer may have under the Consumer Rights Act 2015, including the requirement for a service to be carried out with reasonable care and skill.
- Report a concern with photographs and a short description where possible.
- Keep the area safe and avoid further work that could obscure the cause unless urgent protection is needed.
- We will review the information and confirm the next practical step.