Project care
Handover should make it clear what was installed, what still needs attention and who to contact. The warranty sits alongside that record, not in place of it.
The handover comes first
We walk through the completed work with you and record agreed snags where needed. The relevant handover documents depend on the scope, but may include certificates, product information, care notes and the final agreed variation record.
The 12-month workmanship warranty
Sweet Homes provides a 12-month warranty for its own workmanship. The exact start point, scope, exclusions and reporting route are set out in the written project terms supplied for the job. The wording on this page is a guide and does not replace those terms. The project-specific warranty wording and remedies are determined by the written contract and the circumstances of the issue.
Products and specialist work can have separate cover
A manufacturer may provide its own product warranty, and specialist work may carry separate certification or terms. Where those documents apply to the project, they are identified through the handover information. Product cover and workmanship cover are not the same thing.
To keep the agreed project information together, see your project information pack.
Your statutory rights remain
The workmanship warranty is an additional written commitment. It does not remove or reduce the rights a consumer may have under the Consumer Rights Act 2015, including the requirement for a service to be carried out with reasonable care and skill.
- For an existing project, email hello@mysweethomes.co.uk with a short description of the concern and photographs where useful. Use this aftercare route rather than the new-project enquiry form.
- Keep the area safe and avoid further work that could obscure the cause unless urgent protection is needed.
- We will review the information and confirm the next practical step.
Tell us about your project and the handover questions you want to discuss.